Returns, Exchanges & Quality Guarantee

Returns

At Linea, we want you to love every piece you receive.

If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund.

To be eligible for a return:

  • Items must be unworn and unused.
  • Items must be returned in their original packaging.
  • Items must be in resalable condition.
  • Proof of purchase is required.

Once your return is received and inspected, your refund will be processed to the original payment method.

Please note that original shipping charges are non-refundable.

Exchanges

We are happy to offer exchanges within 30 days of delivery, subject to product availability.

To request an exchange, please contact our customer support team before returning your item.

Damaged, Faulty or Incorrect Items

We carefully inspect our products, but if your order arrives damaged, faulty, or incorrect, please contact us within 30 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

Once reviewed, we will arrange an appropriate solution, which may include a replacement, store credit, or refund.

Quality Assurance

At Linea, we carefully select every piece in our collection with a focus on style, durability, and everyday wear.

If you experience a manufacturing fault or receive an item that does not meet our quality standards, please contact us within 30 days of delivery and our team will be happy to assist.

Examples may include:

  • Faulty clasps or closures upon arrival
  • Manufacturing defects
  • Incorrect items received
  • Damage that occurred during transit

Issues resulting from normal wear and tear, accidental damage, misuse, improper storage, exposure to chemicals, perfumes, cleaning products, or general ageing of materials are not covered.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Earrings that have been worn
  • Items showing signs of wear after delivery
  • Gift cards

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

How to Start a Return or Exchange

To request a return, exchange, or report an issue, please contact us at:

contact@lineastore.co.uk

Please include:

  • Your order number
  • Full name
  • Description of the issue
  • Photos where applicable

Our team will review your request and respond as quickly as possible.

Our Commitment

At Linea, we believe jewellery should be worn and enjoyed every day.

We are committed to providing thoughtfully selected pieces, attentive customer support, and a shopping experience you can trust from start to finish.