Refund policy
Refund Policy
At Linea, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return and refund under the conditions outlined below.
Return Eligibility
Items may be returned within 30 days of delivery, provided that they:
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Are unworn and unused.
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Are returned in their original packaging.
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Are in resalable condition.
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Include proof of purchase.
Returns that do not meet these conditions may not be accepted.
Non-Refundable Items
The following items are not eligible for return or refund:
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Earrings that have been worn.
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Gift cards.
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Items showing signs of wear, misuse, or damage after delivery.
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Final sale items, where applicable.
Return Process
To initiate a return, please contact our customer support team at:
Please include:
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Your order number.
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Full name.
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Reason for the return.
Our team will provide further instructions regarding the return process.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method used for the purchase.
Please note that it may take several business days for your financial institution to process and post the refund.
Shipping Costs
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Where appropriate, we may offer a replacement, store credit, or refund after reviewing the issue.
Photographic evidence may be required.
Late or Missing Refunds
If you have not received your refund after it has been approved and processed, please first contact your bank or payment provider.
If you still require assistance, please contact us at:
Contact Information
For any questions regarding returns or refunds, please contact: